Guide

Terms of service

Effective date: September 13, 2026

The amended terms take effect on September 20, 2026

What changes: Article 20 (Notifications and notification settings) now also covers notices about your membership status, such as sign-up completion, and notices about how your member grade is calculated or changed. Both follow the same rules as order-progress notices and can be switched off item by item in the notification settings on My Page. Because your member grade changes how fees are calculated — shipping discount rates and agency commission rates — the grade notice is a notice of a change in trading terms; even if you switch it off, your current grade and the criteria applied remain visible on My Page. The Privacy Policy reflects both notices as well: the purpose of use for the collected items, the outsourced work, and which delivery records are retained. In addition, messenger services such as WhatsApp were added to the notification channels in Article 20, and a new Article 21 (Store credit and international wire top-ups) was created: store credit is a prepaid service fee held by the Company and applied to your service charges; when you top up by international wire (SWIFT), the amount that actually arrives may be less than the amount we quoted because of intermediary bank fees and similar charges. In that case the Company first credits the quoted amount and then posts a subsequent correcting (deduction) entry for the difference against the amount actually received, which you can see in your store credit history. A correction may leave your balance short, and the shortfall is settled on your next top-up or payment.

Until that date the current version applies. If you keep using the service after it takes effect, you are deemed to have agreed to the change.

Article 1 (Purpose)

These terms set out the rights, obligations and responsibilities between 라스트마일 (the "Company") and users in connection with the services the Company provides — package forwarding, proxy purchasing, proxy payment, inventory storage and group buying (the "Services").

Article 2 (Definitions)

"Forwarding address" means the overseas receiving address the Company assigns to a user; "declared value" means the price of goods the user reports to the Company for customs declaration; "inspection" means checking the quantity, outward condition and order match of received goods; "consolidation" means repacking several items into one box. Terms not defined here follow applicable law and general commercial practice.

Article 3 (Scope of the Services and the Company's role)

The Company provides: ① package forwarding — receiving, inspecting and consolidating goods you bought at an overseas warehouse and dispatching them to your designated country; ② proxy purchasing — buying goods from local marketplaces on your behalf; ③ proxy payment — paying on your behalf where you cannot pay directly. The Company acts as your agent arranging receipt, storage and dispatch of goods, and is not the seller. You agree that every incoming parcel may be opened for inspection and customs preparation.

Article 4 (Membership)

You apply for membership by completing the Company's sign-up form and agreeing to these terms, and the Company accepts your application to use the Services. You warrant that the information you provide is accurate and current, and you must update it without delay when it changes.

Article 5 (Accounts and security)

You are responsible for keeping your account and password secure and may not transfer or lend your account. Your forwarding address and suite number may be used only for receiving goods through the Services — not as a business or residential address for any other purpose. Notify us immediately if your account is compromised; we are not liable for losses caused by a failure to notify. You may close your account at any time, and we process the closure without delay except where the law requires retention.

Article 6 (Fees and payment)

You pay freight, add-on service fees, storage fees and advanced duties/taxes according to the Company's published schedule of fees. Freight is charged on the greater of actual weight and volumetric weight. If you enable auto-payment, the Company may charge your registered payment method for confirmed amounts; charges are shown on the service screens. The Company may withhold dispatch of goods while fees remain unpaid.

Article 7 (Declared value)

You must declare an accurate value based on the actual purchase price. The declared value is the basis for customs declaration and compensation, and the Company's liability is capped at the declared value. If you declare falsely or under-declare, you bear the resulting consequences — customs delays, penalties, additional assessments and reduced compensation. The Company does not cooperate with requests that violate applicable law, such as split shipments or false price declarations.

Article 8 (Customs and duties)

Customs duties, VAT and other taxes on imported goods are payable by you, and you are responsible for supplying the personal information required for clearance (such as a personal customs code). As the importer of record in the destination country, you must satisfy that country's import requirements. The Company is not liable for customs dispositions beyond its control, including examination, detention, return or destruction.

Article 9 (Prohibited items and trade-control compliance)

You may not consign items whose carriage or import/export is prohibited by law — firearms and blades, narcotics, counterfeit currency or goods, endangered species, flammable or explosive materials, unlicensed medicines, pornography, cash and negotiable instruments, and the like. You must comply with Korea's Foreign Trade Act and Customs Act and the trade controls of the origin and destination countries, including strategic-goods and sanctions rules. If prohibited or restricted items are found, the Company may refuse, return or destroy them and may report to the authorities; you bear the resulting costs.

Article 10 (Storage period and unclaimed goods)

The Company stores goods free of charge for 30 days from arrival; thereafter storage fees accrue per the schedule of fees. If no dispatch instruction or payment is made within 60 days of arrival, the Company will demand action within a reasonable period, and if still unresolved may deposit or sell the goods following the procedures set by law (including the freight forwarder's rights of deposit and auction under the Commercial Act) and apply the proceeds to unpaid fees and costs, returning any balance to you.

Article 11 (Unpaid fees and lien)

The Company may refuse to hand over goods until claims arising from the Services — freight, storage fees, advances — are paid, in accordance with the lien provisions of applicable law. If fees remain unpaid for more than 30 days, the Company may restrict your use of the Services or process the goods under Article 10.

Article 12 (Scope of inspection; seller responsibility)

The Company's inspection is limited to a visual check of quantity, outward damage and order match, and is not a warranty of performance, authenticity or quality. Defects in the product itself, differences from the sales page and seller mis-shipments are the seller's responsibility; the Company reasonably assists your exchange or refund process with the seller. The Company is not responsible for product images or listing content.

Article 13 (User obligations and prohibited conduct)

You must not: ① use another person's information or provide false information; ② request shipment of prohibited or restricted items or false customs statements; ③ interfere with the normal operation of the Services (unauthorised access, abuse of automated tools, etc.); ④ infringe the intellectual property, reputation or credit of the Company or any third party; ⑤ violate applicable law or public order. The Company may restrict use or terminate the agreement depending on severity, and may claim damages caused by the violation.

Article 14 (Changes to and suspension of the Services)

The Company may change or discontinue all or part of the Services for operational or technical reasons, giving prior notice of material changes. The Services may be suspended temporarily without notice in unavoidable cases such as maintenance, equipment failure or force majeure. Unless otherwise required, the Company does not separately compensate for changes to services provided free of charge.

Article 15 (Intellectual property)

Intellectual property rights in the content the Company provides — screens, trademarks, logos and software — belong to the Company. You may not copy, transmit, distribute or commercially exploit them without prior written consent. Content you post (enquiries, reviews, etc.) remains yours, and the Company may use it free of charge to operate, improve and promote the Services.

Article 16 (Limitation of liability)

The Company is not liable for delays or non-performance caused by events beyond its ordinary control — force majeure, air and sea transport conditions, customs delays, or the fault of sellers and carriers. Quoted delivery times are estimates, not guarantees. The Company remains liable under applicable law for damage caused by its intent or gross negligence.

Article 17 (Compensation and claims)

If goods are lost or damaged while in the Company's custody due to the Company's fault, compensation is capped at the lowest of ① the declared value, ② the documented purchase price, and ③ KRW 1,000,000 (specific commodities such as electronics and jewellery may have separate limits in the schedule of fees). Loss occurring before arrival at the Company or after handover to the carrier follows the seller's or carrier's rules, with the Company assisting your claim. Claims must be filed within 14 days of delivery with photos and supporting evidence; the Company notifies the result within a reasonable period. The Company is not liable for indirect or consequential damages, including lost profits.

Article 18 (Changes to these terms)

The Company may amend these terms within the limits of applicable law, announcing the effective date and changes on the service screens. Changes unfavourable to members are announced at least 7 days in advance (30 days for material changes); continued use after the notice constitutes acceptance.

Article 19 (Governing law and disputes)

These terms are interpreted and applied under the laws of the Republic of Korea. The parties will first try in good faith to resolve disputes by consultation; failing that, an action may be brought before the court of competent jurisdiction under the Civil Procedure Act. You may also seek redress through bodies such as the Korea Consumer Agency.

제20조 (알림 수신과 수신 설정)

회사는 신청 접수, 입고, 검수, 결제 요청과 확인, 출고 및 운송장 발급, 오류 확인 요청 등 주문의 진행 상황과 회원가입 완료 등 회원 지위에 관한 안내, 회원등급의 산정·변경 안내를 서비스 화면과 함께 카카오 알림톡, 문자메시지, 전자우편, 왓츠앱 등 메신저 서비스와 같은 수단으로 안내합니다. 회원은 마이페이지의 수신 설정에서 위 안내의 수신 여부를 항목별로 선택할 수 있으며, 변경한 설정은 변경 시점 이후에 발생하는 안내부터 적용됩니다. 회원등급에 따라 운임 할인율과 대행 수수료율 등 이용요금의 산정 기준이 달라지므로 회원등급의 산정·변경 안내는 거래조건의 변경을 알리는 고지에 해당하며, 회원이 그 수신을 끈 경우에도 현재 등급과 적용 기준은 마이페이지에서 확인할 수 있습니다. 다만 결제 요청, 승인 요청, 오류 안내, 운송장 안내와 같이 회원의 확인이나 조치가 있어야 진행되는 안내는 거래의 이행에 필요한 사항이므로 수신 설정과 관계없이 발송합니다. 이 조에 따른 안내는 거래관계에 따른 정보의 제공으로서 정보통신망법상 영리목적의 광고성 정보에 해당하지 않으므로 사전 동의 없이 발송되며, 할인·이벤트 등 광고성 정보는 수신에 별도로 동의한 회원에게만 발송하고 회원은 언제든지 그 동의를 철회할 수 있습니다. 회원이 연락처를 사실과 다르게 등록하거나 변경 사항을 알리지 않은 경우, 또는 회원의 수신 거부·차단 설정으로 안내가 도달하지 않은 경우 그로 인한 불이익에 대하여 회사는 책임을 지지 않습니다. 회사는 안내 발송에 필요한 범위에서 메시징 사업자에게 처리를 위탁하며, 위탁 내용은 개인정보처리방침에서 확인할 수 있습니다.

Article 21 (Store credit and international wire top-ups)

Store credit is a prepaid service fee that you pay to the Company in advance and the Company holds on your behalf; it is applied to the service charges you incur when using the Services. Store credit is returned in accordance with the procedure the Company separately announces. When you top up store credit by international wire (SWIFT), the amount that actually arrives may be less than the amount the Company quoted, for reasons beyond the Company's control such as intermediary bank fees. In that case the Company first credits the quoted amount and then reflects the difference against the amount actually received as a subsequent correcting (deduction) entry, which you can check in your store credit history. A correction may leave your store credit balance short, and the shortfall is settled on a later top-up or payment.

Revision history

September 20, 2026 (scheduled) — Article 20 (Notifications and notification settings) now also covers notices about your membership status, such as sign-up completion, and notices about how your member grade is calculated or changed. Both follow the same rules as order-progress notices and can be switched off item by item in the notification settings on My Page. Because your member grade changes how fees are calculated — shipping discount rates and agency commission rates — the grade notice is a notice of a change in trading terms; even if you switch it off, your current grade and the criteria applied remain visible on My Page. The Privacy Policy reflects both notices as well: the purpose of use for the collected items, the outsourced work, and which delivery records are retained. In addition, messenger services such as WhatsApp were added to the notification channels in Article 20, and a new Article 21 (Store credit and international wire top-ups) was created: store credit is a prepaid service fee held by the Company and applied to your service charges; when you top up by international wire (SWIFT), the amount that actually arrives may be less than the amount we quoted because of intermediary bank fees and similar charges. In that case the Company first credits the quoted amount and then posts a subsequent correcting (deduction) entry for the difference against the amount actually received, which you can see in your store credit history. A correction may leave your balance short, and the shortfall is settled on your next top-up or payment.
September 13, 2026 — 제20조(알림 수신과 수신 설정) 신설 — 주문 진행 안내를 마이페이지에서 항목별로 끌 수 있게 하고, 결제 요청·승인 요청·오류 안내·운송장 안내처럼 회원의 확인이나 조치가 있어야 진행되는 안내는 수신 설정과 관계없이 발송한다는 점, 안내 발송을 메시징 사업자에게 위탁한다는 점, 회원의 수신 거부·차단으로 안내가 도달하지 않은 경우의 책임 범위를 정했습니다.

※ This English text is a reference translation. The Korean version is the binding original; if the two differ, the Korean version prevails.